Ford Assistance

Ford Assistance

Ford Assistance is a roadside rescue, repair and recovery service that helps you at home or anywhere in Europe, seven days a week, 365 days a year.

• Every new Ford passenger car and commercial vehicle comes with one year's free Ford Assistance (excluding Motabilityand Contract Hire).
• All Ford Direct used cars receive two years’ Ford Assistance.
• All Ford Direct used commercial vehicle receive a minimum of 18 months’ Ford Assistance. For more details contact your local Ford Dealer. 

How it works

If your vehicle breaks down, you simply call Ford Assistance and we’ll get someone out to you as fast as we can.

If we cannot arrange a local repair within a reasonable time, recovery of the vehicle will be available.

What is included?

As an extension to our recovery service we may offer you one of the following:

• Use of a temporary loan (replacement) vehicle for a maximum of two working days
• Pay reasonable public transport costs for the driver and passengers
• One nights accommodation, up to £50  (excl. VAT, incl. breakfast) per person per night
• Provide an alternative method of recovery if repairs are started but not completed before the driver’s planned return home (Outside the UK only). We may pay for one person’s reasonable travel and accommodation costs to collect the vehicle (maximum value - £600)
• Single Destination Load Continuation Service for Perishable Goods (Commercial Vehicles only)

To see just how comprehensive our service is please download the Ford Assistance Terms & Conditions

If you breakdown

In the UK you should call: 0800 111234 or Ford One Call on 0203 5644444

In any other European country you should call: 00800 88776611  or +33 4268781

Additional Information for Fleet customers

Your new Ford Passenger Vehicle will have a minimum of 12 months cover from the date of registration. Your vehicle may have been sold under a contract which may specify a longer period of Ford Assistance – please speak to your Fleet contact for further information.

Your new Ford Commercial Vehicle (including Transit, Transit Custom.  Transit Connect and Ranger) will have a minimum of 12 months cover from the date of registration. The majority of Fleet Commercial Vehicles will have 3 years cover from the date of registration. Some vehicles will have a longer period of Ford Assistance depending upon the agreement within the contract – please speak to your Fleet contact for further information.

[†]For Passenger Vehicles (excluding Ranger): This is the manufacturer's Recommended 'On the Road' price for the model shown. It includes delivery to Dealer, 12 months Government Vehicle Excise Duty, Government First Registration Fee, cost of number plates (estimated) and VAT (at 20%) but excludes any available retail Customer Saving. Ford Ranger: This is the Basic Recommended Retail price, including VAT (at 20%) but excludes ‘On the Road’ costs such as delivery to Dealer, 12 months Government Vehicle Excise Duty, Government First Registration Fee and cost of number plates