Position: Experience Executive (Concierge) - Audi on Demand, Bristol Audi

Salary: £Available on Request

Department: Audi on Demand

Audi is one of the leading premium automotive brands with a passion for creating ultimate customer experiences. Building on these experiences Audi has launched Audi on demand, a premium mobility service.

Customer needs are changing, meaning the automotive industry is going through an exciting period of transformation, with both digital innovation and new usage models changing the way we do business. In response to customer trends, Audi has launched a truly ‘on-demand’ service that allows customers to book an Audi of their choice from their smartphone in minutes and have it delivered by a dedicated Audi on demand Associate.

We are looking for Experience Executives who will be at the heart of our operation, delivering extraordinary customer service.  You will have the opportunity to play a key role in the brands exciting journey to becoming a premium mobility service provider as we expand and evolve our product.

You’ll have a passion for our products, acting as a brand ambassador for the service, delivering mobility for our customers whether that’s for one day or 28.

Ideally, you will have experience working within a premium brand and have experience in a customer centric environment. At the heart of this role is the ability to successfully handle multiple demands whilst delivering extraordinary customer service.

If this sounds like you apply today.

Qualifications (skills and experience)

  • Minimum 2 years of experience in premium service industry or hospitality
  • Minimum 2 years of driving experience with a clean driving license
  • Qualifications in hospitality or retail would be preferable
  • Dealership or rental experience would be preferable

Skills: General skills need to perform the job

  • Excellent personal presentation skills
  • Ability to define problems, collect and interpret data, draw valid conclusions and make recommendations on the spot
  • Ability to work cross-functionally with sales, service, logistics, and admin teams
  • Open-minded, outgoing, fun and ambitious
  • Ability to work in fast-paced team environment
  • Self-starter who possesses exceptional organisation and time management skills and has great attention to detail
  • Possess a “start-up” mentality to go the extra mile, offer new ideas and accomplish goals for the team
  • Strong technology acumen with advanced knowledge of current trends in iOS apps, on demand technology, automotive technology, communication and logistics platforms, social media platforms
  • Ability to work across multiple systems
  • Highly competent facilitation and communication skills
  • Open-minded, outgoing, fun and ambitious

Other requirements

  • Ability to work evenings and weekends
  • Willingness to work on a flexible schedule according to customer volume

Previous applicants need not apply.

Added: 13 August 2019

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