Capitol Newport is one of the most successful independently owned businesses in the region. As we continue to grow we need to invest in the future and that means investing in our people. To help shape our future we are seeking to recruit a Master Technician as a key part of our team.
Key Responsibilities:
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Through the use of diagnostic equipment and a systematic approach ensure vehicle faults are diagnosed and rectified.
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Ensure full understanding of latest technology introduced on the vehicle range and how to diagnose and repair faults on them
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Check level and quality of work through use of diagnostic equipment and road testing vehicles after work has been carried out. Liaise with Service Advisor.
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Ensure that workshop housekeeping standards are maintained at all times including the use of special and personal tools.
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Work with other workshop and dealership colleagues to provide excellent customer service, share best practice when appropriate.
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You will be able to communicate with staff and customers over fault diagnostics in a clear and unambiguous way
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You will play a pivotal role in ensuring a first time fix culture to maximise our customer satisfaction and experience
Person Specification:
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Be a qualified diagnostic technician, master technician or similar level, capable of advanced diagnostic repair works.
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Be able to coach and mentor other Technicians
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Have experience of customer consultations
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Be able to provide technical assistance to your colleagues
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Have high levels of integrity
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Be organised and have a good attention to detail
The successful applicant will be qualified, self-driven and highly skilled.