Position: Service Support Operative , Group

Salary: £Available on request

Department:

Careers at Ford deliver outstanding prospects, industry-leading training combined with the reward of working for a company that's at the top of its game. A brand that is continually evolving, offering it's employees the kind of professional development and opportunities that bring exciting new challenges to every working day.

Key Responsibilities Service Advisor:-

  • To manage all service telephone and walk-in enquiries on behalf of the Ford Centre.
  • To qualify service needs
  • To establish an understanding and agreement with the customer of the work to be carried out.
  • To manage the handover and administration of customer service vehicles.
  • To explain the work carried out on the vehicle ensuring customer's full understanding and authorisation.
  • To understand and adhere to Ford brand service requirements.

Key Responsibilities Workshop Controller:-

  • Control the work at each stage of the repair, informing and advising reception of the additional work found and costings.
  • Allocate work to the workshop Team based on the mix of skills available to ensure achievement of profits, sold hours and quality targets are met.
  • Prepare warranty claims for submission to the manufacturer, ensuring warranty material is retained for return.
  • Ensure that all the manufacturers administrative procedures and policies are adhered to at all times.
  • Produce an accurate working progress report weekly and at month end.
  • Ensure that ministry of transport requirements are strictly adhered to at all times.
  • Motivate reporting staff according to company procedures.
  • Identify staff development and arrange to discuss training needs as necessary with the Service Manager.
  • Ensure that our quality control programme is fully implemented and maintained.
  • Ensure that the company premises and facilities are maintained to a high standard of repair, decoration and presentation.
  • Resolve any customer technical enquires.
  • Coach and motivate a team.

The successful candidate will ideally be experienced in a similar role, be highly focused and able to build successful working relationships with customers face to face and via telephone.

This is a full time position Monday to Friday 8.00am to 6.00pm.

Added: 12 September 2019

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