Reporting to the Centre Manager, the Parts Plus Warehouse Manager is responsible for running an effective and efficient warehouse through the management of the warehouse team to deliver excellent service to customers.
The role carries the responsibility for maintaining the highest levels of stock integrity through efficient stock management and implementing warehouse processes to ensure full audit traceability.
Key Responsibilities
Warehouse and Sales Performance
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Set and allocate performance targets for the Warehouse Operatives and Van Drivers.
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Regularly review targets with Centre Manager and take action for any deviations
Managing the Team
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Conduct regular 1:1 performance reviews to monitor the achievement of individual KPI's, and provide developmental or corrective support where required
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With the Centre Manager, ensure the team is motivated and recognised through appropriate rewards and bonuses
Customer Awareness
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Provide a high level of service to customers by ensuring your team follow the correct warehouse processes and procedures
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With the management team, monitor delivery schedules to help maintain and improve service levels
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Provide a professional image to the customer in line with operational standards
Managing Stock
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Ensure that all inbound stock is checked, allocated to the correct locations and any anomalies or damages are reported immediately
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Ensure all stock movements out of the building prior to despatch are accurately controlled – guarding against any unauthorised removal of parts stock
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Maintain a stock inventory to ensure shelf to system accuracy
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Ensure stock is kept safe, secure and in good condition, as per process guidelines
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Conduct and document daily perpetual inventory checks. Support the stock audit team as required
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Ensure returns are processed are dealt with in accordance with current process manual guidelines
Managing Deliveries
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Through the team, ensure orders are picked accurately and promptly ready for despatch to the customer
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Ensure all customer delivery anomalies are reported to the Sales Team to advise the customer accordingly
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Ensure a clear understanding of where the delivery vans are at all times – allowing visibility to the rest of the team
Utilising Systems and Processes
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Adhere to health and safety regulations at all times (particularly Manual Handling practice)
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Maintain a clean, tidy and efficient environment for the team to work in
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Comply with established business processes and guidelines (including warranty)
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Ensure that all exchange units are dealt with in accordance with current process manual guidelines
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Ensure that cash and cheques are handled securely
Person Specification
The successful applicant will have a passion or interest in the automotive industry, proven experience of providing great customer service, the ability to work work under pressure and deliver to deadlines and a proven ability to successfully manage and motivate a team to achieve performance objectives.