Position: Workshop Controller, Newport Ford

Salary: £Available on Request

Department: Service

Key Responsibilities:

  • Control the work at each stage of the repair, informing and advising reception of the additional work is found and costings.
  • Allocate work to the workshop Team based on the mix of skills available to ensure achievement of profits, sold hours and quality targets are met.
  • Prepare warranty claims for submission to the manufacturer, ensuring warranty material is retained for return.
  • Ensure that all the manufacturers administrative procedures and policies are adhered to at all times.
  • Produce an accurate working in progress report weekly and at month end.
  • Ensure that Ministry of Transport requirements are strictly adhered to at all times.
  • Motivate reporting staff according to Company procedures.
  • Identify staff development and arrange to discuss training needs as necessary with the Service Manager.
  • Ensure that our Quality Control programme Is fully implemented and maintained.
  • Ensure that the Company premises and facilities are maintained to a high standard of repair. decoration and presentation.
  • Resolve any customer Technical enquires.
  • Coach and motivate a Team.  

Person Specifications:

The successful candidate will be approachable, friendly and have a flexible manner as well as being enthusiastic, efficient and motivated. Previous Motor Trade Experience is essential with a good understanding of Visual Health Check systems, Kerridge DMS Sser, RTC and Citnow.

This is a full-time position Monday to Friday 8.00am to 5.300pm, with 1 in 3 Saturday Mornings.

Added: 12 September 2019

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