Key Responsibilities:-
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Control the work at each stage of the repair, informing and advising reception of the additional work is found and costings.
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Allocate work to the workshop Team based on the mix of skills available to ensure achievement of profits, sold hours and quality targets are met.
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Prepare warranty claims for submission to the manufacturer, ensuring warranty material is retained for return.
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Ensure that all the manufacturers administrative procedures and policies are adhered to at all times.
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Produce an accurate working in progress report weekly and at month end.
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Ensure that Ministry of Transport requirements are strictly adhered to at all times.
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Motivate reporting staff according to Company procedures.
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Identify staff development and arrange to discuss training needs as necessary with the Service Manager.
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Ensure that our Quality Control programme Is fully implemented and maintained.
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Ensure that the Company premises and facilities are maintained to a high standard of repair. decoration and presentation.
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Resolve any customer Technical enquires.
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Coach and motivate a Team.
Person Specifications:-
The successful candidate will be approachable, friendly and have a flexible manner as well as being enthusiastic, efficient and motivated. Previous Motor Trade Experience is essential with a good understanding of Visual Health Check systems, kerridge dms user, RTC and Citnow.
This is a full time position Monday to Friday 8.00am to 5.300pm with 1 in 3 Saturday Mornings.