Capitol Volkswagen Merthyr celebrates award win for excellent customer service.
Motability customers in Merthyr can be sure of receiving award winning customer service when they visit local dealer Capitol Volkswagen, who have won a regional award for their work with the Motability Car Scheme. The accolade is part of a programme of awards, launched last year by Motability Operations, to recognise and reward outstanding customer service provided by local Motability dealership.
The Dealer Award programme is designed to reward best practice and ensure all Motability customers receive exemplary customer service across Motability Scheme’s national dealer network. The Awards are judged on how a dealer delivers the Scheme to customers, which is assessed by customer feedback and reviews of their performance. All winners of the quarterly awards are automatically entered into the national, annual awards which are announced at the beginning of the following year.
Peter Wilson, General Manager – Dealer Relations at Motability Operations explains:
“The focus of these awards is to thank our dealer partners for providing a consistently positive customer service experience, after all, they are often the first point of contact for our customers. It’s important for us to recognise our dealer partners who are setting a great example of how to do it well, like Capitol Volkswagen. Many congratulations to them on their award.”
Celebrating their Motability Dealer Award win, Gareth Cleverly from Capitol Volkswagen, said:
“All of us at Capitol Volkswagen are incredibly proud to win this Motability Dealer Award and are pleased to be recognised for our dedication to working in partnership with the Scheme, which is renowned for its high standards. We look forward to continuing our award-winning approach to business and customer service and to welcoming many more Motability customers through our doors.”