Digitally Open

Digitally Open

National and Local Lockdown

At Mon Motors we are proud to serve South Wales and South West England with an array of franchise dealership services representing five of the most recognisable automotive brands.

2020 has been a year of many twists and turns which have affected how we conduct our business. We appreciate this is a very fluid situation and we aim to update and adjust our service offerings as promptly as possible. 

Please read below to see what available services we can offer you in your area.

South Wales:

From the 19th December, Wales was entered into a Tier 4 lockdown. While the duration of this is still unknown, we would like to inform you during this period our service departments across all dealerships will remain open as normal as they have been for many months.

We must ask that any visitors to our dealerships across South Wales must only visit our centres with an agreed appointment and with required face coverings.

During this period our Sales showrooms and Used car displays will not be open to the public. However, sales teams will be on hand to continue our services remotely and will be able to send you videos and information digitally. Vehicle collections may continue with an agreed appointment and carried outside of our buildings so please prepare for winter conditions.

We don’t have a clear date as to expect a return to normal trading conditions adhering to social distancing rules set out by the Welsh Government. We will do our upmost to update our communications once we know more.

South West England:

Currently our service departments will operate as normal in the safe manner which we have done so for many months.

They will remain fully operational for servicing, MOT and repairs. By appointment only and following social distancing measures.

During this period our Sales showrooms and Used car displays will not be open to the public. However, sales teams will be on hand to continue our services remotely and will be able to send you videos and information digitally. Vehicle collections may continue with an agreed appointment and carried outside of our buildings so please prepare for winter conditions.

We don’t have a clear date as to expect a return to normal trading conditions adhering to social distancing rules set out by the UK Government. We will do our upmost to update our communications once we know more.

You will still be able to purchase and collect vehicles. The handover will be carried outside of the building in some cases so please prepare for winter weather conditions. All collections will be done in a COVID safe manner.

For all of our sites our colleagues remain on hand to assist with your sales and aftersales enquiries via telephone, email or live chat. All services are available through our website and social media platforms. Our Website will also allow you to reserve a car and book a service or MOT.

We thank you again for your patience, and for working with us to ensure our dealerships are a safe place to visit and work. We are open for business but in terms of our Sales departments please call us rather than visit.

CLICK & COLLECT AT MON MOTORS

It's now even easier for you to buy your next vehicle, without having to leave the comfort of your home Available on all cars and commercials

ALL YOU NEED TO DO IS FIND, SECURE AND COLLECT WE WILL HANDLE THE REST

Search Used Cars New Car Offers New Commercial Offers


Here is a helpful How To Video

We have created a simple step by step tutorial for you. It really is as simple as buying from you're favourite online retailers and you can reserve your vehicle of choice for as little as £99!


Here is a great video on how to provide images for your Part Exchange via our Digitally Open process.


Here is how we are looking to operate and take forward you new vehicle purchase with us at Mon Motors


We have worked hard to keep you safe while visiting our showrooms for either Click & Collect or Service and Repair

PLEASE SEE OUR SOCIAL DISTANCING MEASURES


FAQ's

I want to buy online but have some queries?

You can talk to any one of our sales team for more information - email us, or give us a call.?

I would like to amend or cancel my order

Please see our Terms & Conditions page, however we would like to try and help you before you cancel your order, so please contact one of our sales team to discuss this further.

If you would like to amend your order you can speak to anyone of our sales team and they will happily process any amendments to your order.

How secure is your online deposit process?

We use a secured verified payment provider which utilises encrypted software protecting your card payment details. We do not store any of your card details.?

Can I amend my delivery and collection day after I have placed my order?

Please speak to our sales team as soon as possible to review options.

How do I get my finance settlement?

We can help you with this. One of our sales team will be able to obtain your settlement figure.

I have some questions regarding financing my purchase who should I speak to?

We would be happy to talk to you regarding any questions you have about financing your car purchase. One of our sales team can be contacted by email or simply give us a call.?

Can I use my part exchange as my deposit for my car purchase?

Yes, you can use your part exchange as all or part of your deposit towards your car purchase. However, if there is outstanding finance on your part exchange this will have to be settled by us as part of the transaction. Any amount left after settlement of your finance can be used towards your deposit.?

What happens if my part exchange is worth more than the car I want to purchase?

If your car is valued more than the car you would like to purchase and there is no outstanding finance on it, we will happily give you back the difference. This would be paid to you after taking delivery of your new vehicle.?

Is the valuation you give me for my part exchange guaranteed?

Yes, assuming you have described your part exchange accurately, answered all the questions correctly and read our terms and conditions regarding part exchange your value will be guaranteed.?

Can I remove my part exchange from my order at any time?

Yes, you can remove your part exchange from your order at any time prior to your vehicle handover. You will though have to allow for any adjustment in your quotation if your part exchange was being used towards your deposit.?

Can I part exchange two vehicles as part of my order?

Yes, if both the vehicles are owned by you, or you have the permission of the owner to use the vehicle as part of your order. Our sales team will be able to help you in this scenario.

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