We’re incredibly proud to share that Philip Meyer, Sales Executive at Škoda Weston-super-Mare, has been recognised with the BMS® Champion of the Year Award 2025 by Performance in People. This award is a remarkable achievement and reflects Philip’s dedication, professionalism, and genuine care for every customer.
At Škoda Weston-super-Mare, delivering excellent customer service is at the heart of everything we do. Philip’s recognition highlights his commitment to creating a welcoming, helpful, and professional experience from the very first conversation.
Standing out among 36,000 calls
Philip’s award-winning call stood out among an incredible 36,000 mystery shop phone calls conducted last year, spanning not only the automotive industry but also a range of other sectors. To be recognised as the best call across such a large and varied field is an outstanding achievement for both Philip and the team at Škoda Weston-super-Mare.
His call demonstrated exactly what great customer service should look like: attentive listening, clear information, clear communication, genuine enthusiasm and a focus on helping the customer find the right solution.
Philip Meyer
Sales Executive, Škoda Weston-super-Mare
The importance of a first impression
Philip’s approach reflects the high standard we aim to deliver at Škoda Weston-super-Mare. For many customers, a phone call is their first direct interaction with a dealership. Whether enquiring about a new vehicle, exploring finance options, or asking a simple question, that initial conversation often shapes the overall customer experience.
Taking the time to listen, understand individual needs, and provide clear, helpful guidance ensures that every customer feels supported and confident in their choices.
A team achievement
While this award celebrates Philip’s individual performance, it also reflects the strong culture of customer care across the wider Škoda Weston-super-Mare team.
Achievements like this are a proud moment for the dealership and reinforce the importance of consistently delivering a high standard of service to every customer who contacts us. The team works hard to create a welcoming environment where customers feel comfortable asking questions, exploring options, and receiving honest, straightforward advice.
Richard Clapp
Head of Business, Škoda Weston-super-Mare
Reflecting Škoda standards
This award also reflects the high standards set by Škoda across its retailer network. From the first enquiry through to vehicle delivery and beyond, the focus is always on creating a smooth, transparent and enjoyable experience for customers.
At the heart of this approach is Škoda’s Human Touch philosophy, which emphasises a more personal and thoughtful approach. By taking the time to understand each customer’s individual needs, the team ensures that every interaction is clear, welcoming, and straightforward.
Whether visiting the showroom, browsing online, or making a phone enquiry, the goal is always to provide guidance and support that exceeds expectations.
Congratulations, Philip
Everyone at Mon Motors and Škoda Weston-super-Mare would like to congratulate Philip on this well-deserved recognition. Being named BMS Champion of the Year among tens of thousands of calls is an exceptional achievement and a fantastic reflection of his commitment to customer service.
We’re proud to have Philip as part of the team and look forward to delivering many more award-winning customer experiences in the future.
