Volkswagen Service Promises

At Volkswagen, we want you to feel confident about the quality of service you'll receive - every time you visit us. That is why we have devised the ‘Volkswagen Service Promise’. 12 promises designed to help you manage the cost of motoring and making your life easier.

1. We are Volkswagen experts

Our experts know the latest Volkswagen software inside-out. They use bespoke tools and equipment, and all work is covered with a two-year parts and one -year labour warranty. 

2. We'll match any like-for-like quote within 5 miles

This can be for maintenance, services, repairs or new tyres using Volkswagen genuine parts, from any garage within five miles. 

3. We'll keep you moving

We can pick up your car, drop it back to you, and even give you a lift to work. 

4. We'll show you any work required by video

If an Expert identifies an issue, we'll show you what it is via video before we put it right. 

5. We’ll keep your car software up to date

Experts can update the software in your car so you enjoy the best performance and driving dynamics.

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