Volkswagen Service Promises

At Volkswagen, we want you to feel confident about the quality of service you'll receive - every time you visit us. That is why we have devised the ‘Volkswagen Service Promise’. 12 promises designed to help you manage the cost of motoring and making your life easier.

1. No one knows your Volkswagen better than we do

We promise that our Volkswagen Technicians receive the latest Volkswagen training and have instant access to Volkswagen tooling and Volkswagen technology.

2. We'll match any like-for-like quote within 5 miles

We promise to match any like-for-like written quote for service, maintenance and repair using Volkswagen Genuine Parts ® from any garage within 5 miles.

3. We offer ‘real’ value for money

We promise to offer you the right service at the right time; charging Volkswagen set times for all work and offering a 2-year parts and labour warranty on parts fitted after the manufacturer’s warranty has expired. *excludes wear and tear items

4. Ad Blue Top Up

We promise that, if you require your ad blue topping up, we will do so for £1.50 per litre including labour and VAT.

5. We’ll fit exterior bulbs and wiper blades

We promise to fit wiper blades and exterior bulbs bought from us at no extra charge.

6. A range of convenience services to suit your needs

We promise to help you get on with your life. You can take a courtesy car; we can pick up and drop your car back to you or even give you a lift into work, home or town.

7. We offer visual health checks

We promise to give your car a 34 point check of the basics, at no extra cost and with no obligation.

8. Road test with a Technician if required

We promise that if you want to demonstrate your concern face-to-face with one of our technicians, you can.

9. Car wash and vacuum

We promise that every time you come to us for any job that takes over an hour in our workshop, we’ll wash and vacuum your car at no extra cost.

10. We offer service plans

We promise to offer a convenient payment plan to cover your servicing.

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