Assistant Service Manager
Assistant Service Manager
To manage and optimise all aspects of the service department, combining hands-on operational control with leadership responsibilities. This role ensures workshop efficiency, profitability, compliance, and exceptional customer experience while supporting the Aftersales Manager in strategic objectives and taking on the full responsibilities of the service and parts departments in the Aftersales Manager absence.
Key Responsibilities
- Ensure customer satisfaction through timely communication and quality service delivery throughout the customer vis
- Act as the senior point of contact for customers, handling escalations and goodwill decisions.
- Drive Audi scores and customer retention initiatives.
- Support the Service Advisors and Workshop controller in managing daily workshop scheduling and technician allocation for maximum productivity.
- Oversee VHC process integrity (quality, pricing, upsell conversion).
- Coach Service Advisors and Workshop Controller; lead daily huddles.
- Support training plans for technical and customer-facing staff. compliance, and system proficiency such as (Kerridge/Keyloop DMS, process management systems such as RTC, Stack CX, eDynamics, etc.).
- Drive accountability and continuous improvement culture.
- Recognize and reward high performance; manage underperformance professionally and fairly.
Essential Skills and Qualifications
- Experience in service operations in workshop and front-of-house management. (Service Advisor, Workshop Controller or Assistant Service Manager background advantageous).
- Strong leadership, coaching skills and conflict resolution.
- Commercial acumen and KPI management ability.
- Proficiency in DMS/workshop systems and reporting tools.
- Knowledge of manufacturer standards, warranty rules, H&S, GDPR/PECR.
Benefits with the role
Contributory Pension Scheme
Generous holiday allowance
An extra holiday day to celebrate your birthday
Life assurance scheme
Employee Assistance Programme (EAP)
Manufacturer-led training and career development
Car benefit scheme
Servicing, Parts & Accessory discounts
Working at Bristol Audi
Explore locationLocated just off the A4018, less than a mile from Junction 17 of the M5 motorway and close to Cribbs Causeway, Bristol Audi is easily commutable from Bristol, South Gloucestershire, North Somerset, and the surrounding areas.
Since joining the Mon Motors Group in 2007, Bristol Audi has grown into one of our busiest Audi Centres in the South West. Representing Audi's latest range of vehicles, including Audi Sport models and innovative electric vehicles, the Centre offers the opportunity to work with cutting-edge automotive technology within a premium retail environment.
Teams across Sales, Aftersales, Customer Service, Administration, and the Workshop work together to deliver the high standards customers expect from the Audi brand. With a variety of roles across the business, Bristol Audi offers a supportive environment where you can build your experience and develop your career as part of an established and successful team.
The Service team
Explore teamWorking in the Service team at Mon Motors means supporting customers throughout their ownership experience and ensuring every vehicle is maintained to the highest standard. From managing bookings and keeping customers informed to coordinating with technicians in the workshop, you help deliver a smooth and professional aftersales service.
You will be part of a focused team that values clear communication, accuracy, and proactive organisation. Whether you are advising on maintenance work, preparing job cards, or ensuring vehicles are ready for collection, your role is essential to the efficiency of our aftersales operations. With structured training, modern systems, and strong managerial support, you will have the tools to build your knowledge and provide a consistently reliable service to every customer.
Our values
At Mon Motors, we believe in fostering a culture of growth and integrity. Our core values emphasise teamwork, innovation, and a commitment to excellence.
