Service Advisor
Service Advisor
As a Service Advisor, you’ll be the key point of contact for customers throughout their vehicle’s time on site. You’ll play a vital role in ensuring our customers receive an outstanding service experience from start to finish.
Key Responsibilities
- Acting as the main contact for customers during their service or repair visit.
- Managing all service walk-in enquiries on behalf of the dealership.
- Liaising across departments to provide accurate and competitive quotes for required work
- Checking in and handing over vehicles, ensuring all details are correctly recorded.
- Identifying and upselling additional work where appropriate.
- Ensuring all activities meet Audi brand and service standards.
Essential Skills and Qualifications
- Excellent administration, communication, and interpersonal skills to manage customer interactions and workshop scheduling.
- Experience in a customer-focused role — ideally within the automotive industry
- A genuine passion for delivering exceptional customer service.
- Strong organisational skills and attention to detail.
Benefits with the role
Contributory Pension Scheme
Generous holiday allowance
An extra holiday day to celebrate your birthday
Life assurance scheme
Employee Assistance Programme (EAP)
Manufacturer-led training and career development
Car benefit scheme
Servicing, Parts & Accessory discounts
Working at Bristol Audi
Explore locationLocated just off the A4018, less than a mile from Junction 17 of the M5 motorway and close to Cribbs Causeway, Bristol Audi is easily commutable from Bristol, South Gloucestershire, North Somerset, and the surrounding areas.
Since joining the Mon Motors Group in 2007, Bristol Audi has grown into one of our busiest Audi Centres in the South West. Representing Audi's latest range of vehicles, including Audi Sport models and innovative electric vehicles, the Centre offers the opportunity to work with cutting-edge automotive technology within a premium retail environment.
Teams across Sales, Aftersales, Customer Service, Administration, and the Workshop work together to deliver the high standards customers expect from the Audi brand. With a variety of roles across the business, Bristol Audi offers a supportive environment where you can build your experience and develop your career as part of an established and successful team.
The Service team
Explore teamWorking in the Service team at Mon Motors means supporting customers throughout their ownership experience and ensuring every vehicle is maintained to the highest standard. From managing bookings and keeping customers informed to coordinating with technicians in the workshop, you help deliver a smooth and professional aftersales service.
You will be part of a focused team that values clear communication, accuracy, and proactive organisation. Whether you are advising on maintenance work, preparing job cards, or ensuring vehicles are ready for collection, your role is essential to the efficiency of our aftersales operations. With structured training, modern systems, and strong managerial support, you will have the tools to build your knowledge and provide a consistently reliable service to every customer.
Our values
At Mon Motors, we believe in fostering a culture of growth and integrity. Our core values emphasise teamwork, innovation, and a commitment to excellence.
